YOUR OPPORTUNITY
We're on the hunt for a new Customer Care Consultant to join ourteam based in Toowoomba QLD!
We are looking for someone who thrives in a fast-paced customer service environment, and is passionate about connecting with people. If you enjoy helping customers, solving problems, and working in a team that values safety, service, and operational excellence – we want to hear from you!
We have a fantastic training and career development program for all employees to grow, develop, have fun and make an impact!
What You'll Be Doing:
* Be the first point of contact for our customers – in person and via phone/email
* Provide expert advice on our wide range of industrial products
* Collaborate with internal teams to ensure smooth service delivery
* Striving for first contact resolution and deliver on relevant service level objectives
* Uphold our safety standards and contribute to a positive team culture
What You'll Bring:
* Previous experience in a customer focused environment
* Well-developed customer service skills with a 'customer first' approach
* Clear written and verbal communication skills
* Self-motivated and proactive mindset to anticipate and problem solve
* Effective computer skills including Microsoft Office suite
* Exceptional organisational and time management skills
What's In It For You:
* Permanentrole, incentives &Wesfarmers share plans
* Exclusive Perks:Team Memberdiscount cardforKmart, Bunnings, Target & Officeworks,FREEOne Passsubscription&Wesfarmers discountedoffersfrom over 400 retail partners
* Continuoustraining and career developmentopportunities
* Team events, celebrations,awardrecognition and prizes
* Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
* Refer-A-Friend program–earn up to $2,000 for each referral!
* Ability topurchase up to 4 weeks' additional annual leave
* Generouspaid parental leavepolicy
* Freeonsite parkingand more!
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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