Customer Service Specialist
We are seeking a highly motivated Customer Service Specialist to join our team. As a key member of our retail banking group, you will play a vital role in delivering exceptional customer experiences across various transaction activities and needs-based conversations.
Key Responsibilities:
* Meet each customer's end-to-end banking needs by providing personalized solutions and educating them on digital banking options.
* Act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to significant customer engagement and advocacy, creating real value for our customers.
* Support bank initiatives and ensure compliance with relevant policies and procedures.
Requirements:
* Exceptional customer focus with retail experience an advantage.
* Experience in using technology and promoting its benefits to customers.
* Ability to multitask and adapt to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance and excellent communication skills.
Benefits:
* Opportunity to grow professionally and develop your skills in a dynamic and supportive environment.
* Collaborative team culture that values diversity and inclusion.