Full-time | On-site | Flexible hours (incl. school hours) | Beachside location
Flexible hours — including school hours for the right candidate
Vibrant team culture (weekly team lunches, morning teas, Friday drinks)
Work just minutes from Burleigh Beach in a supportive, long-established firm
We're looking for an experienced Client Services Officer / Office Administrator to join our friendly, professional team at WLW Group in Burleigh Heads.
If you enjoy variety, supporting a busy accounting team, and keeping operations running smoothly — with the option of flexible hours or school-based hours — this role is for you.
Why Join WLW Group?
* Flexible work options, including school hours for the right candidate
* Supportive, close-knit team environment
* Structured weekly meetings and regular performance reviews
* Weekly team lunches and morning teas
* Beachside location — just a 5-minute walk to Burleigh Beach
WLW Group is a stable, respected firm established in the 1970s, with offices in Burleigh Heads and Armidale.
We're proud of our long-term client relationships and strong team culture. We value professionalism, accountability and doing things properly — while still maintaining balance and flexibility.
If you're looking for stability, structure and a workplace where people genuinely enjoy coming to work, this is it.
The Role
This is a key position within the firm. You will support the directors and accounting team to ensure smooth daily operations and high client service standards.
Your responsibilities will include:
Preparing client and compliance documents, including ATO lodgement support
Managing billing, invoicing, WIP monitoring and debtor follow-up
Supervising documentation, compliance, and corporate secretarial matters
Overseeing firm workflow, productivity, and client satisfaction
Managing HR processes, employee appraisals, and record retention systems
Supporting directors and the team to ensure smooth practice operations
This role suits someone who enjoys accountability, structure, and being relied upon.
About You
You will have:
Administration experience in an accounting or professional services environment
Experience liaising with the ATO
Proficiency in MS Office, Xero, and practice management tools
Excellent communication, organisation, and attention to detail
A proactive, calm, solutions-focused approach
Returning to Work After a Career Break?
We understand that careers aren't always linear.
If you've stepped away from the profession to raise a family and are ready to return to a structured, professional environment, we welcome your application.
At WLW Group, we genuinely support flexible hours (including school hours) and understand the juggle that comes with family life. We value maturity, reliability and real-world experience — and we provide structure and support so you can ease back in with confidence.
If you're ready for a professional role that works around your family, let's have a conversation.
Ready to take the next step?
If you're looking for a role that offers variety, growth, flexibility, and lifestyle, we'd love to hear from you.
Apply now and discover why people love working with WLW Group.
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Your application will include the following questions:
* How many years' experience do you have as a client services officer?
* Which of the following statements best describes your right to work in Australia?
* Do you have experience in administration?
* How many years of accounts administration experience do you have?
* Do you have experience using Xero?
* What's your expected annual base salary?
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