Customer Service Representative Role Overview
We are seeking a dedicated and empathetic professional to join our team as a Customer Service Representative. This role offers the chance to make a meaningful impact by assisting contractors and clients across Australia, while enjoying the flexibility of remote work.
Job Description:
This varied position places you at the heart of customer interactions. Key responsibilities include:
* Comprehensive on-boarding processes for new contractors, ensuring they are fully informed about products, services, and compliance requirements.
* Responsive user support for inbound queries related to the system via phone, email, live chat, or scheduled meetings.
* Managing contractor portfolios by maintaining accurate status records and facilitating renewals to ensure ongoing client satisfaction and retention.
* Monitoring system errors proactively and collaborating with technical teams to resolve issues efficiently while keeping clients updated throughout the process.
* Daily administrative data capturing tasks with precision to maintain up-to-date client engagement records for both inbound and outbound activities.
To excel in this role, your background should reflect proven experience in customer-facing roles where your ability to empathise with clients has set you apart. Your fluency in both languages enables you to bridge cultural gaps effortlessly while supporting users across various platforms.
Required Skills and Qualifications:
The ideal candidate brings:
* Proficiency in both languages is essential; you must be able to read, write, and speak fluently in both languages to facilitate clear communication with clients from diverse backgrounds.
* A minimum of two year's experience in customer support roles where you have demonstrated your ability to resolve queries efficiently while maintaining a positive attitude.
* At least one year of experience working remotely or from home environments where self-motivation and time management were key contributors to your success.
* Familiarity with contact centre operations including telephonic support and live chat interactions that require empathy and patience when addressing customer concerns.
* Hands-on experience using CRM tools for managing client information, tracking engagement history, and generating performance reports.
Benefits:
We offer a flexible working arrangement that empowers staff members to balance life's demands without compromising on career ambitions. Regular training sessions encourage continuous learning so that everyone can grow their skill set alongside evolving business needs.