We're partnering with a highly respected Federal Government agency within the health and wellbeing sector to recruit an energetic and client‑focused
Service Support Officer
.
This role sits within a frontline service environment that supports individuals and families accessing mental health and wellbeing services. You'll be the welcoming face of the centre and the operational heartbeat behind a busy regional clinical team.
Location:
Townsville, QLD
Contract:
12 months + possible extension
Hours:
Full‑time, 37.5 hrs/week
Clearances
:
**Ability to obtain Baseline Security Clearance (Australian Citizenship Essential)
Rate:**
$47.00–$50.49/hour plus super
What You'll Be Doing
In this fast‑paced, people‑centred role, you will:
Frontline Customer Service
* Act as the first point of contact for clients and
* Assist with appointment arrivals and client check‑ins via the organisation's client management system
* Manage enquiries, provide accurate information, and triage to relevant service teams.
Operational & Administrative Support
* Provide essential admin support to regional managers and clinical teams.
* Coordinate logistics for events, programs, meetings, and community activities..
* Process correspondence, referrals, client allocations and appointment details
General Office & Facility Support
* Manage inboxes, deliveries, travel bookings, invoices, maintenance requests and supplies.
* Support compliance with WHS, diversity, APS standards and internal policies
What We're Looking For
* Experience in administration, customer service, or service delivery: ideally within health, government, or community services
* Strong written and verbal communication skills
* Professional, empathetic interpersonal style.
* Confident working with vulnerable individuals and sensitive information.
* Comfortable working in a structured, policy‑driven environment.
Why This Role Is Great
* Be part of a mission‑driven organisation improving the wellbeing of Australians.
* Stable, long‑term Government contract.
* Supportive environment with opportunities to learn and grow.
* Engage in incredibly meaningful frontline work that directly impacts the community
Why Work As a Contractor for Ignite?
* Listed on the ASX with an extensive industry network
* Weekly contractor payments
* Personalised contractor care: you're never "just" a number
* 5.0 Rating on Google Reviews
If you're organised, professional, and ready to make a real difference,
apply now
If you have any questions regarding this particular role, please feel free to contact Mel on
or
Ignite is Australia's preferred partner in recruitment and technology solutions across private and public sectors.