Job Description
We are seeking a skilled Workforce Planning Manager to oversee workforce planning and rostering. This role ensures schedules are in place, phone lines are adequately staffed, and call volumes are met.
Key Responsibilities
* Manage start-of-day procedures to ensure comprehensive demand coverage
* Analyze call volumes and time-of-day interval trends to develop monthly rosters
* Monitor fulfillment and email demand trends to maintain Service Level Agreements (SLAs)
Requirements
* Demonstrated experience in workforce planning or operational rostering
* Intermediate to advanced proficiency in Microsoft Excel and Google Suite for data modeling and reporting
What We Offer
This role requires strong analytical abilities and excellent communication skills. If you have a passion for workforce planning and are looking for a challenging role, please apply.