A global coffee brand is seeking a Customer Care & Experience Lead to manage customer care functions and oversee issue resolutions. The role requires strong leadership in a lean environment, hands-on experience with Salesforce, and the ability to collaborate with both local teams and European stakeholders. The ideal candidate thrives under pressure, possesses excellent communication skills, and has a proactive approach. Experience in regulated industries is a plus. The position offers the opportunity to drive significant changes in customer service operations.#J-18808-Ljbffr