We are seeking a customer-focused IT professional for a leading client to provide first and second-line technical support to internal staff, ensuring the effective and efficient use of IT systems and applications on an initial contract basis.
Key Responsibilities
* Service Desk & Incident Management
* Act as the first point of contact for all IT service requests and incidents.
* Log, track and manage tickets through to resolution, maintaining accurate documentation.
* Take ownership of user issues, provide timely updates, and escrow where required.
* Contribute to and maintain a practical IT knowledge base.
End User Support
* Provide Level 1 & 2 desk-side support for laptops, PCs, printers and peripherals.
* Deliver basic troubleshooting and support for line-of-business applications.
* Support and provide basic training in Microsoft Office and Microsoft 365 applications.
* Maintain high customer service standards aligned with IT service management principles.
IT Systems Administration Support
* Perform basic network troubleshooting.
* Administer Active Directory (user accounts, password resets, security groups).
* Support mobile device management (MDM) for tablets and phones.
* Maintain and update the IT asset register and documentation.
About You
* Certificate or Diploma in Information Technology (Microsoft certification desirable).
* Strong knowledge of Windows 10 and Microsoft 365.
* Experience in incident management and service desk environments.
* Excellent communication, customer service and problem-solving skills.
* Highly organised, team-oriented and solutions-focused.
Apply today
To be considered for this role, submit your CV today (in Word format) by clicking the 'Apply' button or directly to gary@psgaus.com.au
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