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Gaming room attendant

Mount Gambier
Matthews Hospitality Group
Room Attendant
Posted: 9 May
Offer description

The Mount Gambier Hotel is a local favourite—vibrant, welcoming, and known for strong gaming trade, great service, and a supportive team culture.

* Gaming Attendant role – 15–35 hours with afternoon & night shifts
* Join a fast-paced venue with strong gaming trade
* Build your skills in gaming, bar, and customer service

Looking for a role where you can work in a fast-paced gaming environment, be part of a great team, and build your hospitality skills? The Mount Gambier Hotel is calling.

We're on the lookout for a Gaming Room Attendant who brings professionalism, attention to detail, and great customer service to every shift.

ABOUT YOU!

You're friendly, switched on, and take pride in delivering a high standard of service. You stay calm under pressure and understand the importance of discretion and compliance in a gaming environment.

You'll thrive if you are:

* Friendly, approachable, and confident with customers
* A strong communicator with a professional service style
* Reliable, flexible, and able to work across busy shifts
* Calm, observant, and able to manage competing priorities
* Trustworthy with cash handling and attention to detail
* Eager to learn, grow, and develop your skills
THE NON-NEGOTIABLES
* Must be 18+ with full Australian working rights
* Current RSA (SA)
* Basic Gaming Certificate (SA)
* Availability for afternoon, night, weekend, and public holiday shifts
* Willingness to obtain Responsible Person Badge and Advanced Gaming Certificate
* Strong understanding of responsible service and compliance
WHY YOU'LL LOVE IT
* A fun, respectful, and professional team that feels like family
* Opportunities for career development, learning, and upskilling
* Be part of a progressive South Australian hospitality group
* Recognition for your hard work, reliability, and integrity
* A fast-paced environment with strong gaming trade
* A supportive team that sets you up for success
ABOUT THE JOB

This is a casual role offering 15–35 hours per week, primarily across afternoon and night shifts.

You'll be working across the gaming room and supporting broader service areas to deliver a seamless guest experience.

Your role will include:

* Providing professional and attentive service within the gaming room
* Maintaining gaming areas, furniture, and equipment to required standards
* Ensuring venue ambience including lighting, music, and cleanliness is on point
* Supporting food and beverage service where required
* Preparing and serving beverages to a high standard
* Operating gaming terminals and supporting customer enquiries
* Handling cash and using POS systems accurately
* Maintaining presentation and cleanliness across all service areas
* Supporting upselling and contributing to venue performance
* Communicating effectively with team members across the venue
* Following RSA, WHS, and all hotel procedures at all times
* Supporting the team with general duties as required

This is a hands‐on role where professionalism, attention to detail, and teamwork are key.

APPLY NOW & NEXT STEPS
* Have your updated and current resume ready to upload
* Answer all questions to ensure we have all the information we need
* Shortlisted applicants will be contacted for a phone interview
* Must have full working rights in Australia

Mount Gambier Hotel, Mount Gambier SA 5290

Please note: applicants must live locally.

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