Purpose of the role
We're excited to offer a unique, dual-branded opportunity within our welcoming and collaborative Settlements team
This opportunity allows you to play a key part in delivering exceptional administrative support to both internal and external customers. As a valued team member, you will efficiently manage post-funding loan administration and general back-office tasks, ensuring compliance with all relevant legislation, regulations, and policies.
What will your key responsibilities include?
* Provide efficient and timely customer service, ensuring prompt, courteous, and accurate handling of all transactions and inquiries:
-Process First Home Owner Grant applications in compliance with relevant legislation, policies, procedures, and contractual obligations.
-Handle post-funding variations to mortgages, personal loans, and credit facilities within set time frames and lending guidelines.
-Conduct personal loan file audits and accreditation checks in accordance with policies and procedures.
-Manage redeemed personal loan files, including removing relevant securities within required time frames and lending guidelines.
-Address customer inquiries and variations related to the Personal Property Securities Register (PPSR).
-Communicate and negotiate with internal stakeholders to obtain approval for variations.
* Respond to internal and external customer inquiries via email, written correspondence, or phone, ensuring timely and accurate information is provided.
* Develop and maintain up-to-date knowledge of relevant policies, procedures, regulations, manuals, and codes as outlined in departmental and delegation manuals.
* Provide accurate information to customers and colleagues regarding the application and relevance of rules, ensuring adherence to policies and procedures.
* Attend and participate in regular team meetings to foster collaboration and continuous improvement.
* Perform database management, record-keeping, and general administrative tasks to ensure organisational efficiency.
* Make decisions within approved delegated limits, following guidelines outlined in the Delegation Manual.
What are we looking for?
* Previous experience in an administrative support role working in an environment with compliance / regulatory requirements.
* Experience or exposure in troubleshooting and investigating technical matters.
* Competence in Microsoft Office, particularly Outlook, Word and Excel.
* Experience with data entry while maintaining excellent attention to detail and a high degree of accuracy.
* Well-developed communication and customer service skills.
* Certificate III in Administration (desirable).
* Understanding of NGM Group's lending products, processes and policies, particularly home and personal loans (desirable).
About us
As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:
Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
Own the action – We build trust by doing things the right way, with honesty and transparency.
Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
Thrive together – By working as one, we create the best possible future for our customers and communities
And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.
NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.
We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.