Built from the ground up over a quarter of a century and backed by family values, we're the one-stop auto shop that goes above and beyond for our customers. That's the Northeast experience.
About The Role
At the Northeast Auto Group, we provide our customers with the best possible experience. We want a Service Advisor to join our Service team. As a Service Advisor, your primary focus will be assisting our customers with bookings, ongoing communications throughout their service or repair, invoicing, and vehicle collection.
Key Responsibilities
* Maintaining customer bookings calendar and ensuring it is always up to date
* Customer check-in
* Keeping lines of communication open between service team and customers
* Assisting the service team with all customer-facing aspects of the department
* Answering phones and emails
* General administration duties
About You
We are looking for someone that is a great team player and is dedicated to providing first class customer service every time.
* Customer Service experience
* Ability to communicate the value of our service and repairs
* Intermediate computer skills and DMS experience
* Outstanding communication and interpersonal skills
* Excellent time management skills
* Current Driver's License
About Us
Established in 1978, the Northeast Auto Group is an award‐winning automotive retail and service organisation employing 600 people across South Australia, Victoria, Queensland, New South Wales and Northern Territory. We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies includes light and heavy vehicle dealerships, engineering and manufacturing division, and agricultural and construction equipment solutions partnering with renowned and reputable OEM brands across the nation. We are a high-performance business built on hard work and skill. We invest in our people to ensure their knowledge is second-to-none and always go the extra mile.
Ready to Make the Move?
Accelerate your career and apply now.
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds. We are committed to creating an inclusive work environment for all employees. In order to maintain a safe work environment and comply with legal regulations, Northeast Auto Group conducts random drug and alcohol testing as part of its employment policies.
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