NAP are looking for a Client Care Assistant! Be part of a collaborative, supportive, and passionate team.
* Casual: 6+ hours per week
* Permanent Part‐time: 15‐20 hours per week – Monday to Friday
* Flexibility to cover other days as required
* Competitive Remuneration
What's on Offer: We take mentoring and up‐skilling as a team super seriously. Regular blocked check‐ins with a senior team member. Be part of a team that values purpose and fulfilment and each other. We regularly connect, take time out with each other and try to improve on what we do.
About Us: Newcastle Aquatic Physiotherapy is a busy, bright and cheerful private health business that has been operating since 2007. Providing personalised care, we believe we are the best hydrotherapy facility in the Hunter Region. Our team helps hundreds of people manage the effects of illness, accidents, disability and the stresses and strains of everyday life through Physiotherapy, Hydrotherapy and an on‐site fully equipped gym. We provide care to a wide range of clients experiencing diverse challenges from sports injury through to joint replacement, stroke, chronic pain management and rehabilitation. We are registered with Fitness Australia and recognised by many health funds as a fitness facility. We have a team of over 15 employees who are united in their dedication to providing the best rehabilitation in a first‐class, state‐of‐the‐art facility. When you walk into our clinic, the first thing you feel and see is the energy, laughter and positive interaction between each other, and our valued clients. We are a team that values purpose and fulfilment, and the ability to connect, collaborate and support each other to be the best in our industry.
The Role
* First point of contact for all clients
* Greet all clients
* Answer phone calls in a timely manner
* Process payments
* Respond to incoming emails from clients and care providers
* Maintain client records
* Manage the appointment diary
* Close down and cover the hydrotherapy pool at the end of some shifts (all training will be provided)
Qualifications & About You
* An administration wiz
* An effective communicator
* Client focused and experienced in customer service
* A team player
* Kind, emotionally intelligent and accountable
* Experience in a medical support role (highly desirable)
* A brilliant multi‐tasker
We currently have two Client Care Assistant roles available. We are looking for both a casual, and a permanent part‐time team member, available to work between the hours of 6:45 am and 6 pm, Monday to Friday. The casual role will be 1 shift per week, to start, with the possibility to cover sick and annual leave, as needed.
If you are looking to work with energetic, positive and compassionate people who have genuine passion for what they do, and the clients they support, we welcome your application.
To apply, please submit your resume and a cover letter via email to hello@newcastleaquatic.com.au and complete the form on our website: Join Our Team - Client Care Assistant
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