About The Role…
This position is responsible for providing effective, cost-controlled maintenance support for all clients, ensuring exceptional product support and service. The role involves responding promptly to maintenance calls and emails, coordinating with authorized repairers, and providing repair authorizations aligned with vehicle contracts, accreditation, and approval levels. Additionally, the role requires addressing customer and supplier queries effectively.
Tasks And Responsibilities…
* Foster a customer service culture emphasizing accountability, engagement, and ownership of the customer experience. Promote collaboration within a proactive environment, with team members owning their KPIs and striving for high customer satisfaction.
* Manage and control servicing and repair costs for fleet vehicles.
* Minimize vehicle downtime (VOR).
* Maximize vehicle warranties, including post-warranty support for manufacturer product issues and premature repairs.
* Advise clients on maintenance issues, including contract entitlements such as tyre allowance, roadside assistance, and accident management.
Skills and Experience…
* Qualification in Automotive or equivalent.
* Extensive experience in the motor industry.
* Experience in customer service roles and negotiating with suppliers.
* Strong technical and numerical skills, with thoroughness and accuracy in knowledge sharing.
Who We Are
We are a financial services company specializing in fleet management, vehicle leasing, and salary packaging, operating across Australia, the UK, and NZ, managing a portfolio of $2.5 billion with over 1200 employees.
www.sgfleet.com
SOME OF OUR PERKS INCLUDE
* Up to four extra days of leave annually (Wellness days)
* Industry-leading 20 weeks paid parental leave
* Vehicle salary packaging options
* Milestone awards
* Referral bonuses
* Discounted mobility products and services
* Flexible work arrangements
* Career progression opportunities (over 25% internal promotion rate)
* Educational support, including a learning budget, LinkedIn Learning access, and more
* Two paid volunteer days per year
* Health and wellbeing support, including subsidies and Employee Assistance Program
What's Next
If you're ready to take on your next challenge in a diverse, inclusive company that values work-life balance and career growth, we'd love to hear from you. We are an equal opportunity employer. Resumes may be reviewed and interviews conducted prior to the closing date. To enhance your chances, apply early. Successful applicants will undergo pre-employment screening.
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