SAP seeks a Technical Quality Manager for its graduate program, focusing on premium customer engagement and service delivery in digital transformation.
Your Role
Key responsibilities include:
- Deliver contracted services and build long-lasting engagements with large enterprise customers under Premium Engagement contracts (MaxAttention, ActiveAttention).
- Manage service delivery including resourcing, staffing, scope, risk, escalation, and value management.
- Understand enterprise architecture across private cloud, SaaS, and on-premise solutions including integration.
- Work as a core member of virtual account teams, orchestrating cross-account governance.
- Analyze customer requirements across business, IT, transformational, architecture, development, infrastructure, and operational topics.
- Govern engagement, prepare executive reporting and presentations.
- Gain or apply experience in design, implementation, and change management projects.
- Facilitate negotiation, de-escalation, and maintain strong customer relationships.
- Drive innovation adoption and business transformation at scale, enforcing Rise with SAP methodology and tools like CALM, Signavio, LeanIX, BTP.
- Participate in a 12-15 month graduate program with classroom learning and rotations across consulting, project management, technical and solution support.
About You
What you'll need:
- Bachelor’s degree or equivalent tertiary study.
- 0-3 years’ experience in customer-facing roles.
- Robust customer engagement skills with a service delivery and value-management mindset.
- Business acumen including contract renewal, solutioning, procurement, customer retention, and P&L; management at contract level.
- Ability to work independently and as a team player, taking ownership of tasks.
- Excellent communication, listening, empathy, collaboration, and interpersonal skills.
- Resourceful, eager learner interested in technology, innovation, and digital platforms.
- Problem-solving, resilience, proactivity, open-mindedness, and ability to manage pressure.
Compensation & Benefits
- Great benefits supporting wellbeing and personal development.
- Flexible working models promoting inclusion and work-life balance.
Training & Development
- Comprehensive 12-15 month graduate program with classroom and on-the-job training.
- Rotations across various teams to build foundational skills in Customer Services & Delivery.
- Opportunities for skill growth, problem-solving, communication, and interpersonal development.
Career Progression
- Build foundations for success in Customer Services & Delivery business.
- Gain experience to develop into a Trusted Advisor and core member of virtual account teams.
- Potential to grow within SAP’s Premium Engagement and Customer Services organization.
How to Apply
Qualified applicants will be considered without regard to age, race, religion, gender, sexual orientation, disability, or veteran status. Successful candidates may undergo background verification. For accommodation requests during application, contact Recruiting Operations Team.
This job may close before the stated closing date, you are encouraged to apply as soon as possible
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📌 SAP Academy for Services & Consulting - Technical Quality Manager (Start ASAP)
🏢 Prosple
📍 City of Sydney