Our customer-facing team is looking for a Customer Success Manager to cultivate and maintain strong relationships with our key accounts.
Key Responsibilities:
* Cultivate and maintain strong relationships with assigned accounts to ensure high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.
* Work closely with customers alongside Sales, Customer Support, and Product Management and Finance teams to ensure our services are delivered successfully.
* Develop and implement strategies to drive maximum value from our solutions.
* Identify unmet needs and customer pain points through a deep understanding of our customers, their needs, and feedback.
* Ensure alignment with customers on objectives, as well as on performance and satisfaction metrics.
Requirements:
* +3 years' experience in a comparable role, preferably in Cybersecurity.
* Possesses an exceptional customer service ethic.
* A proactive problem solver.
* Quickly establish rapport with others.
* Demonstrate ability to manage and grow large enterprise accounts, delivering exceptional customer satisfaction and business outcomes.
Benefits:
* Flexible work environment
* Hybrid or remote work options
* Time off for personal use
* Opportunities for professional development