About Our Opportunity
We are seeking experienced professionals to fill the role of Service Desk Technician. As a key member of our team, you will be responsible for providing first-line technical support and serving as the primary point of contact for users seeking assistance via phone or email.
Key Responsibilities:
* Provide exceptional customer service and ensure timely resolution of technical issues.
* Troubleshoot and resolve complex technical problems in a fast-paced environment.
* Log jobs and escalate to cross-functional teams as necessary.
* Collaborate with vendors and service providers to deliver high-quality solutions.
* Publish and review knowledge-based articles to enhance team expertise.
Requirements:
* Experience in a customer-centric role with excellent communication skills.
* Able to work effectively in a team environment and under pressure.
* Ability to adapt to changing priorities and deadlines.
* Familiarity with service desk operations and ITIL V4 principles is desirable but not essential.
Why Join Us?
* Enjoy a dynamic and supportive work environment that fosters growth and development.
* Access to training and development opportunities to enhance your skills and career prospects.
* Be part of a company that values diversity, equity, and inclusion.
About Our Company
We are a leading provider of technology solutions to large public and private organizations. Our mission is to deliver exceptional service that exceeds our customers' expectations and positively contributes to our industry and community.
Please check our website for more information and apply if you meet the requirements.