Delivering exceptional customer experiences is at the forefront of this role as a Customer Banking Specialist in Hervey Bay. We seek an enthusiastic banking professional who can drive seamless interactions with customers, supporting their overall banking needs, including home loans, business banking, and financial advice.
Key Responsibilities:
* Engage in in-depth conversations with customers to understand their financial needs and preferences
* Support customers with account enquiries and applications, providing expert guidance on our in-branch technology and digital banking options
* Conduct financial health checks to assess customers' needs and provide tailored solutions
* Develop and deliver educational programs to enhance customers' understanding of our products and services
To excel in this position, you'll need excellent communication skills, the ability to articulate complex financial concepts clearly, and a genuine passion for helping others achieve their financial goals.