Northern Territory Government
JOB DESCRIPTION
Job Title ICT Applications Administrative Support
Classification Band 2 Administrative Corporate Services Position No. 43082
Job Type Full time Duration Ongoing commencing 05/04/2026
Business Unit Core Operations Location Darwin
Reports to Manager ICT Applications, Compliance and Reports to P/No. 42190 Configuration
Information for Applications must include a one-page summary about you, a detailed resume and copies of all relevant tertiary
Applicants qualifications listed in your application. For further information for applicants and example applications: click here
Information about If you accept this position, a detailed summary of your merit (including work history, experience, qualifications, Selected Applicant’s skills, information from referees, etc.) will be provided to other applicants, to ensure transparency and better Merit understanding of the reasons for decision. For further information: click here
PRIMARY OBJECTIVE
The role of Officer ICT Applications Administrative Support is to administer the technical and functional operations, maintenance and support of PWC’s business systems, in particular the CAMMS/Riskonnect products and deliver high quality incident and change resolution services.
KEY RESPONSIBILITIES
Manage Systems and Infrastructure
Responsible for provisioning of the ICT Systems to ensure that systems meet business needs
- Support the day-to-day IT Operations and activities, ensuring high availability and efficiency of all IT operation services
- Investigate, analyse and prioritise assigned incidents and service requests
- Managing environments; including anti-virus, patching, monitoring and other activities that will maintain the integrity of systems.
- Provides appropriate Disaster Recovery (DR) services for all systems and assists in planning and testing PWC DR efforts
- Performs daily monitoring to ensure sufficient capacity exists on servers and peripherals to support daily business needs
Stakeholder Engagement
Responsible for the incidents, events and change requests logged through ITSM System and the ICT help desk
- Support key stakeholders of ICT and the Business to deliver ongoing requirements
- Ensure that service delivery and customer satisfaction exceed service level agreements and coordinate of escalating of issues as required
- Monitors systems availability and other indicators of customer satisfaction using continuous quality improvement
Deliver Change
Consultatively analyse and scope routine and minor change requests to improve efficiency and effectiveness, manage the development of solutions and implement all changes by accepted change management and control practices to ensure quality outcomes.
- Supports the management, releasing and publishing of PWC technical outage notifications
- Supports the management of messaging and communications relating to incident management
- Supports overseeing the implementation of identified projects and change requests
Governance
Supports and ensuring changes are managed in accordance with change management practices
- Support configuration management and compliance across Infrastructure, Licencing and end-user computing, including mobile technology
Operational Procedures
Responsible for the development and implementation of operations procedures for standardised IT operations
- Carry out routine auditing, monitoring, testing, maintenance and ongoing fault rectification of the system’s environments, services, functions, data, security and integrations to other ICT systems.
- Develop and maintain system administration documentation, test procedures and outcomes and knowledge base articles to a level that enables system and client service continuity in the absence of the permanent administrator.
Manage Resources
Supports contract owner and ensures that PWC vendors comply with PWC contractual arrangements
- Ensures vendor system deliveries are developed according to specifications, tested properly and released with minimal defects
COMPETENCY PROFILE
Ensures accountability Holding self and others accountable to meet commitments
Action orientated Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer Focus Building strong customer relationships and delivering customer‑centric solutions.
Collaborates Building partnerships and working collaboratively with others to meet shared obligations.
Instils trust and values difference Building partnerships and working collaboratively with others to meet shared objectives while recognising the value that different perspectives and cultures bring to an organisation.
Is resilient Rebounding from setbacks and adversity when facing difficult situations.
Self-development with self-awareness Actively seeking recent ways to grow and be challenged using both formal and informal development channels, using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
COMPLIANCE
We expect you to:
- Actively align, support and promote Power and Water’s Values and support building a constructive workplace culture that celebrates achievement through its people
- Carry out duties in accordance with Power and Water’s Safety and Environmental policies and procedures, working towards our goal of Zero Harm
- Ensure all activities undertaken as a Power and Water employee comply with Power and Water’s Standards of Behaviour, Management Standards and Procedures, relevant Acts, legal demands and that you manage all of your activities and responsibilities within the Power and Water risk management framework
SELECTION CRITERIA
Qualification and Skills Experience
Essential • Demonstrated technical knowledge and extensive • Experience with enterprise level system support of experience in procedural administration of CAMMS / Riskonnect products. enterprise-wide ICT systems/Corporate • Experience working in a team environment applications. following SLA and KPI measured performance.
• Demonstrated problem solving skills, including the ability to isolate and identify rapid and accurate solutions to complex system‑related anomalies and faults. Proven history of developing factual, objective and concise system administration support and IT on coordinating /monitoring external IT service providers.Desirable • Completion of tertiary qualifications in ICT • Previous Technical or Functional knowledge of
- Completion of tertiary qualifications in ICT
- Previous Technical or Functional knowledge of
- Certification in or demonstrated knowledge of ITIL applications in a Utility environment.
- Experience with mobility, cloud hosted solutions or Azure integrations.
FURTHER INFORMATION
1. Contact Gerald Ehrenbrandtner on for further information about the position
2. Information about Power and Water Corporation may be viewed at powerwater.com.au
3. The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading and the value of an extra week’s annual leave.
Apply Online Approved September 2025
Vacancy Closes 29/10/2025 Phil Lane General Manager ICT
AT POWER AND WATER:
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