Job Title: Technical Support Engineer
This role involves working as a customer-facing support specialist, requiring strong technical skills and excellent communication abilities.
Main Responsibilities
* Collaborate with cross-functional teams to troubleshoot complex technical issues across the frontend stack.
* Provide exceptional customer service and clear communication to stakeholders.
* Troubleshoot, diagnose, and document technical issues to drive long-term solutions.
Key Requirements
* Demonstrated ability to analyze and resolve intricate technical problems.
* Familiarity with web application components and object-oriented programming principles.
* Experience with relational databases (e.g. MySQL, Oracle).
* Excellent verbal and written communication skills.
* Ability to work effectively in a team environment.
* Strong personal commitment to delivering high-quality services and ensuring customer satisfaction.
Preferred Skills
* Knowledge of ServiceNow ITOM and ITAM products, including CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance.
* Understanding of SNMP traps and MIBs/OIDs.
* Basic understanding of networking concepts, including TCP/IP, HTTP, firewalls, load balancers, and ports.
* Familiarity with PowerShell scripting and VMware, AWS, Azure, Amazon EC2, including ARM templates, CFTs, event management systems.
* Experience with network troubleshooting tools such as Wireshark, Traceroute.
Benefits
* Opportunity to grow professionally in a dynamic environment.
* Continuous learning and development opportunities.
* Chance to work on diverse projects and collaborate with experienced professionals.