Job Title
Workplace Manager
Job Description Summary
Job Description
Workplace Manager – Central Manchester
Site-Based | Monday–Friday | Premier Grade A Commercial Office | 100,000 sq. ft | Fully Occupied
We're looking for a highly engaging, front-facing Workplace Manager to be the heartbeat of a flagship, 100k sq. ft multi-tenanted Grade A office building in central Manchester. This is a fast-paced, fully occupied site with major blue-chip occupiers and a busy daily events and visitor flow.
You'll be the go-to person for occupiers, visible, proactive, solution-driven, ensuring the building runs flawlessly and the customer experience stays best-in-class. Supported by an on-site Customer Experience Manager, you will oversee H&S, compliance, hard and soft FM suppliers, and day-to-day building operations.
You'll lead standards, relationships and contractor performance on site.
This is a high-growth client with a rapidly expanding Northwest portfolio, offering clear progression routes for the right person.
What You'll Do
Front-Facing Building & Occupier Leadership
* Be the primary face of the building — visible, approachable, proactive with all occupiers.
* Build strong relationships with blue-chip occupiers, understanding their needs and resolving issues before they escalate.
* Drive a hospitality-led culture: exceptional service, warm interactions, and consistent presence.
Operational & Compliance Management
* Oversee all hard and soft FM activities (M&E, fabric, security, cleaning, waste, grounds).
* Ensure full statutory compliance, H&S oversight, and accurate risk management reporting.
* Complete regular building inspections, follow up actions, and escalate issues as needed.
* Manage contractors on site, checking quality, behaviours, and adherence to SLA/KPIs.
Customer Experience & Community Building
* Work with the onsite Customer Experience Manager to deliver events, activations, and engagement initiatives.
* Enhance tenant satisfaction through service improvements, responsiveness and building community.
* Champion ESG, wellbeing and sustainability standards across the building.
Service Delivery & Performance
* Support service charge management, budgeting insight, and financial reporting.
* Oversee CAFM usage, work orders, and reactive maintenance performance.
* Handle complaints quickly with a solutions mindset and strong communication.
* Ensure business continuity plans and emergency procedures remain current and well-practised.
What You'll Bring
* Experience as a Workplace Manager, Building Manager or Assistant Building Manager in a high-performing commercial office environment.
* Strong communication and people skills, comfortable with high levels of daily occupier interaction.
* Confidence overseeing FM suppliers, compliance, H&S and building operations.
* A customer-obsessed mindset, you enjoy being front-of-house and creating great tenant experiences.
* Proactive, organised, calm under pressure, with strong problem-solving and decision-making skills.
Nice to Have
* IWFM Level 4 (or working toward)
* IOSH Managing Safely
* Experience in Grade A office or multi-tenanted corporate environments
INCO: "Cushman & Wakefield