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A career opportunity has arisen for a Business Debt Recovery Specialist to join our exciting growth journey.
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Job Summary
The job holder will primarily be responsible for managing customer debt through effective and efficient collections tactics to minimize loss to the bank.
Key Responsibilities:
1. Achieve collections targets aligned with portfolio and product objectives.
2. Optimize daily call productivity to maximize the collections function.
3. Verify client identity and negotiate repayment terms using collection scripts and tools.
4. Analyze complex accounts and recommend suitable options to rehabilitate them.
5. Evaluate cases that cannot be negotiated and escalate to team leaders for assistance.
6. Update systems after negotiations to reflect agreements reached and collection options implemented.
Required Skills and Qualifications:
Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies is required.