Collections Lead- Onboard Finance page is loaded
Collections Lead- Onboard Finance
Apply locations Melbourne Central Towers - Level 21 Brisbane - Level 17 time type Full time posted on Posted 6 Days Ago job requisition id R7728 At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services – from salary packaging and fleet management to disability support – aim to enhance your financial wellbeing and empower your aspirations.
Full-time | Finance & Leasing | Lead a Small, High-Performing Team
We're looking for an experienced and motivated Collections Lead to join our growing team at Onboard Finance. In this role, you'll be responsible for driving collections performance, reducing arrears, and managing complex customer accounts — all while supporting a small, collaborative team.
This is a hands-on leadership role, ideal for someone who enjoys balancing day-to-day collections activity with coaching, process improvement, and strategic oversight. You'll work closely with senior leaders and external partners to deliver strong recovery outcomes while maintaining a positive customer experience.
What You'll Do
* Lead & support collections across novated lease and finance portfolios
* Manage complex accounts & escalations
* Coach & mentor the Collections Officer
* Oversee external debt collection partners
* Analyse trends, spot risks, & drive process improvements
* Prepare clear, insightful reports for senior stakeholders
* Collaborate with Legal, Finance, and other teams
What We're Looking For
Strong background in debt recovery (finance, leasing or automotive preferred)
Solid understanding of consumer credit laws (NCCP, Privacy Act)
Confident negotiator with great judgement under pressure
Skilled in handling sensitive or complex customer situations
Leadership experience or proven ability to guide others
Strong communication, problem-solving & time management skills
Comfortable with data analysis and reporting (Excel, CRM systems)
Why Join Us?
Small, supportive team
Real influence on outcomes & processes
Mix of hands-on collections & strategic leadership
Opportunities for growth and improvement
What we can offer you:
* Novated leasing benefits and discounts
* 12 weeks paid parental leave and access to our Parents Portal
* Comprehensive learning and development opportunities to support your career growth
* Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
* Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
* Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
* We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
* We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at
About Us
The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of innovation and exceptional service.
Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.
#J-18808-Ljbffr