About the Role:
We are a small, professional accounting firm seeking an experienced and highly organised Office Manager to oversee the day-to-day operations of the office while providing high-level administrative support to our accounting team. This role is central to ensuring the smooth running of the practice and maintaining strong client relationships.
Key Responsibilities
* Provide administrative support to all accounting staff
* Manage the day-to-day operations of the office
* Acting as the main point of contact for clients and handling enquiries
* Liaising with the Australian Taxation Office (ATO) and other regulatory bodies
* Managing document preparation, including reports, tax documents
* Answer and direct all incoming phone calls
* Organise and schedule meetings, appointments, and client consultations
* Maintain accurate physical and electronic filing systems
* Supporting the lodgement process for tax returns and BAS (as required)
* Assist with invoicing, billing, and processing of payments
* Monitor and follow up outstanding invoices and client correspondence
* Prepare and format client documents, reports, and correspondence
* Maintain and update client records and databases
* Implementing and improving administrative processes and office systems
* Coordinate incoming and outgoing mail, including electronic correspondence
* Support the onboarding of new clients, including documentation and setup
* Ensure the office environment remains organised, professional, and efficient
* Ensuring deadlines are tracked and met across the team
* Assist with general administrative tasks as required by the team
Skills & Experience
* Previous administrative experience is essential
* Solid experience using Microsoft Word and Outlook is essential
* Ability to work independently with minimal supervision
* Strong initiative and problem-solving capabilities
* A positive, proactive, and team-oriented attitude
* Excellent organisational skills and high attention to detail
* Professional presentation and communication skills
* Proven ability to prioritise tasks and meet deadlines
* Must be an Australian resident
Communication Skills
* Excellent written and verbal communication skills
* Ability to communicate clearly and professionally with clients, colleagues, and external stakeholders
* Strong attention to detail in written correspondence, including emails, reports, and client documentation
* Confident and professional phone manner
About You
You are a proactive and reliable professional who takes pride in keeping an office running efficiently.
You bring a high level of organisation, a strong work ethic, and the ability to support a team in a fast-paced environment.
This role may also be well suited to someone who has previously worked in a similar administrative or office management position within a medical practice or legal firm.