Customer, Market and Business Intelligence Analyst
Apply for the Customer, Market and Business Intelligence Analyst role at KONE.
At KONE, we are an innovation leader in the elevator and escalator industry.
We look forward to a future of smart cities and aim to push boundaries with award-winning products and solutions.
What you will be doing
Support the development and rollout of frontline commercial strategy.
Conduct market, competitor, and business analysis.
Assess offerings from both market and internal performance perspectives.
Provide clear recommendations to support decision-making.
Help stakeholders understand business performance, trends, issues, and opportunities.
Present analytical findings to teams across the organisation and make recommendations based on analysis.
Serve as key user for CRM and other sales/marketing IT tools.
Gather and prioritise frontline requirements for CRM and related solutions.
Communicate requirements to area and global owners.
Support defining business and analytics requirements with clear scope and targets.
Understand data needs, availability, and limitations.
Act as the main link between business teams and IT/analytics specialists.
Support KPI definition and implementation.
Design and develop dashboards and data visualisations.
Contribute to building analytics capabilities, including training and communication.
Collaborate with data scientists and engineers to develop advanced analytics solutions.
What we are looking for
5+ years' experience in a similar position.
Bachelor's degree in marketing, communications, economics, statistics, finance or related fields; a master's degree is an advantage.
Experience working in the construction industry is an advantage.
Strong analytical, problem-solving, presentation, and collaboration skills.
Ability to manage multiple priorities and work both independently and in a team.
Proactive and self-driven, with the ability to influence stakeholders and a commitment to continuous learning.
Proficient in Salesforce CRM, PowerPoint, Excel, Qlik Sense, Power BI, and other analytics tools.
Benefits & Career Development
Career progression opportunities within a global organisation.
Access to a range of employee benefits that engage and motivate our people.
Comprehensive learning and development programmes covering a wide range of professional skills.
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Business Development and Sales
Industries: Industrial Machinery Manufacturing
Locations: Sydney, Brisbane, or Melbourne office (option to work from any of these locations).
Applicants must be a permanent resident or citizen of Australia or New Zealand.
This role is being sourced directly by KONE – no agency approaches, please.
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