Customer Experience Leadership Role
This is a leadership position that combines strategic planning and operational excellence.
* Foster the pre-construction phase for high-end customers
* Support the delivery of operational excellence in customer experience
* Promote continuous improvement and change management initiatives
* Develop and coach CX team members to achieve excellence in a fast-paced environment
* Collaborate with stakeholders across sales, construction, administration, and HR
* Maintain and enhance service delivery standards and NPS results
* Conduct regular one-on-one performance reviews and development planning
* Cultivate a customer-centric culture and empower team members to succeed
The Ideal Candidate
To excel in this role, you will require strong leadership skills, a customer-focused approach, industry knowledge, and the ability to thrive in a dynamic environment.
* Demonstrate passion for building and customer experience
* Showcase exceptional relationship-building skills
* Exhibit resilience and determination in a fast-paced setting
* Highlight attention to detail when preparing documentation
* Show excellent listening skills and a positive team-oriented attitude
* Prioritize experience in building and construction management, as well as customer-facing roles
About the Opportunity
We prioritize culture and career growth. Our benefits include:
* Ongoing training and development opportunities
* A supportive work environment
* Recognition and rewards for outstanding performance
* A comprehensive parental leave scheme
Please note that you must have the right to live and work in Australia to apply.