Drive growth, build relationships, and make a real impact in your community.
Northern Inland Credit Union (NICU) seeks an experienced Loan Services Supervisor to join our team in Tamworth.
About NICU
Northern Inland Credit Union is a proudly Member‐owned financial institution with over 55 years of history serving regional communities. We exist for people, not profits - our Members are our shareholders, and every decision we make is about creating value for them and the communities we serve.
As a customer‐owned credit union, we deliver competitive rates, exceptional service, and reinvest profits into better products and community initiatives – not shareholder dividends. This means you'll be part of an organisation that truly puts people first.
NICU is embarking on an ambitious five‐year strategy to transform Member experience through the power of people and technology. We're creating a future‐ready credit union where human connection meets smartdigital solutions, delivering personalised engagement and meaningful community impact. Our goal is to champion Australians with inclusive banking that is fair, simple and purposeful – blending trusted relationships with innovative tools to help communities thrive.
About the role
As a Loan Services Supervisor, you will:
* Oversee end‐to‐end mortgage documentation and settlement processes, liaising with internal lending teams, Members, and external providers (including solicitors, conveyancers, PEXA and government portals) to ensure accurate and timely loan settlements
* Provide operational leadership within Loan Services, supporting lending controls, policy and procedure maintenance, training activities, and continuous improvement initiatives
* Deliver an exceptional Member experience, demonstrating professional communication, responsiveness and attention to detail while managing enquiries, documentation and settlements end‐to‐end
* Manage lending systems and platforms, including the core banking system, NICU Digital Lending Platform, Housing Australia portal, and third‐party settlement systems, ensuring data integrity and compliance
* Identify, escalate and manage lending risks, applying controls in line with operational policies, risk management frameworks, and regulatory requirements, with a strong focus on accuracy and accountability
This role is perfect for someone who thrives in a team environment and wants to make a real difference in the Tamworth region.
What we offer
* Attractive salary for the right person
* Purpose‐driven work: Help build a bank that puts people before profit
* Community impact: Be a trusted financial partner in your region
* Career growth: Opportunities to develop and lead in a growing organisation
To be successful in this role, you would have the following
* Minimum Certificate 3 in Financial Services (Tier 2 Certification) or willingness to complete
* Minimum 2 years' experience in a financial industry or in conveyancing or legal industries
* Competent computer skills with accurate data entry skills
* High attention to detail and ability to prioritise workload
* Superior communication skills within a high paced environment
Remuneration will be aligned with experience and relevant qualifications.
To be eligible to apply, you must have valid authority to work in Australia.
Only successful applicants will be contacted. Note candidate screening and interviews may be conducted prior to the closing date for this job listing.
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