About the Role
The Frontline Support Specialist is an experienced support worker who provides high‐quality, person‐centred support to people with complex and high‐intensity needs.
You will lead by example, support your teammates, and help ensure clients receive safe, tailored, and effective support. This role also supports future leadership development within the team.
Please be advised that this role will require working across multiple sites, including Tamworth and Gunnedah.
Benefits
* SCHAD's Award Level 3 Pay rates from $38.65 - $41.45
* Salary packaging + meal/entertainment card (if eligible)
* Flexible roster with shift work, weekends, public holidays & sleepovers
* Option to purchase extra annual leave (if eligible)
* Fitness Passport access for you & family (eligibility criteria applies)
* Ongoing training & professional development
* Annual flu vaccination
Duties
* Provide person‐centred support to clients with complex needs
* Follow and implement care and behaviour support plans
* Support with medication, health monitoring, and appointments
* Respond safely to behaviours of concern and crisis situations
* Participate in complex care reviews
* Mentor and guide other team members
* Build positive relationships with clients, families, and support networks
* Promote independence and community participation
* Complete accurate documentation in line with NDIS standards
* Follow all policies, procedures, and compliance requirements
Skills and Experience Essential
* Experience supporting people with complex or high‐intensity needs
* Strong understanding of person‐centred and active support
* Experience implementing behaviour support strategies
* Good communication and teamwork skills
* Ability to work independently
* Willingness to continue learning and developing
Desirable
* Experience participating in complex care reviews
* Understanding of NDIS Practice Standards (including High‐Intensity supports)
* Informal leadership or mentoring experience
About Us
For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities. We provide disability accommodation, foster care, allied health, and supported employment services – all with a focus on inclusion and respect.
How to apply
When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.
To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au
Confidential enquiries can be made by contacting Samone Wildman via email
Closing Date - 16th March 2026
We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.
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