Overview
Join the Specialised Business Services (SBS) team, where you'll manage a portfolio of larger sub-standard and impaired customer relationships across Westpac’s brands. This is a high-impact role focused on achieving better outcomes for both customers and the bank through proactive engagement, credit restructuring, and strategic risk management.
Responsibilities
- Manage a portfolio of larger sub-standard and impaired customer relationships across Westpac’s brands.
- Work closely with customers, advisers, and internal stakeholders to develop tailored solutions, influence outcomes, and support the broader SBS purpose of minimising credit-related losses and maximising recovery.
- Engage in credit restructuring and proactive risk management to achieve better outcomes for customers and the bank.
- Collaborate with the SBS team to deliver effective outcomes and maintain strong stakeholder relationships.
What do I need?
- Experience in corporate credit assessment and direct customer engagement
- Solid financial analysis and modelling skills, with excellent business acumen
- Excellent communication and interpersonal skills, with the ability to influence outcomes
- Understanding of loan structures, documentation, and security
- Familiarity with commercial banking products and systems (desirable)
- A grasp of the capital impact of stressed and impaired exposures
Why join us?
- We’re obsessed with becoming our customers’ #1 banking partner for life and are committed to Westpac being the best place to work in the country.
- Special offers on banking products and discounts from top brands, including employee mortgage rates.
- Flexible work arrangements to support work/life balance, with various leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to grow your career within the bank.
- Opportunities to contribute to community initiatives and volunteering programs.
Other information
We welcome everyone—no matter age, gender, background, or abilities. We provide additional support for veterans, Indigenous Australians and the neurodiverse community. If you need adjustments during the recruitment process, you can find more information and contact details on the "People with Disability and/or needing Accessibility Requirements" page on our website.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Banking, Financial Services, and Investment Banking
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📌 Account Manager, Specialised Business Services
🏢 Westpac Group
📍 Melbourne