Collections Officer role involves navigating financial journeys with care and compassion, helping businesses and individuals overcome challenges.
Key responsibilities include managing inbound and outbound calls to assist customers, providing tailored solutions to overcome significant hardship, and managing overdue accounts from start to finish.
Additional duties involve utilising skip tracing techniques to locate customers, investigating and managing escalated accounts, and collaborating with a supportive team to achieve goals and key performance indicators (KPIs).
Requirements:
* Exceptional customer service skills, confident in managing sensitive conversations and familiar with relevant legislation.
Successful candidates will be rewarded with various benefits including weekly cash prize competitions, employee share investment opportunities, novated lease benefit, EAP and wellbeing support, and themed days, team lunches & events.
What You Will Achieve:
* Manage complex customer cases with accuracy and precision.
* Utilise company software to streamline customer management processes.
* Develop strong relationships with colleagues and customers alike.