Desktop engineer

At Solutions IT, we're passionate about the role technology plays in shaping the future for our customers. As a trusted technology service provider specialising in the education sector, we partner with schools and educational institutions across WA to deliver proactive, responsive, and genuinely helpful IT support, keeping teachers teaching and students learning.

We're on the hunt for a motivated and technically sharp Desktop Support Engineer to join our team. In this hands‐on role, you'll be embedded in school environments, supporting the teachers, staff, and students who depend on technology every single day.

From setting up classrooms and keeping devices running smoothly, to resolving issues quickly so lessons aren't disrupted, you'll be a trusted face on campus and a vital part of keeping education moving. You'll work across a variety of schools and education settings, which means no two days look the same, and that's exactly the way we like it.

• Providing technical support to end‐users, both on‐site and remotely
• Diagnosing and resolving hardware, software, and network issues efficiently
• Installing, configuring, and maintaining computer systems, devices, and applications
• Supporting network infrastructure including routers, switches, printers, and wireless setups
• Assisting with system security measures, antivirus management, and user security awareness
• Keeping systems healthy through routine maintenance, updates, and patching
• Documenting solutions and sharing knowledge with the team
• Educating clients on best practices in a clear, jargon‐free way
• Contributing ideas to improve our processes and service delivery

• Solid hands‐on experience supporting both Windows and Apple environments
• Experience with Mobile Device Management (MDM) platforms — enrolling, configuring, and troubleshooting managed devices
• Strong troubleshooting skills, you dig into a problem, you don't just restart and hope
• Experience with networking fundamentals (LAN/WAN, DNS, DHCP, routing)
• A genuine customer‐service mindset, you're calm under pressure and great with people
• Strong communication skills, written and verbal
• The ability to work autonomously and manage your own ticket queue
• A proactive attitude and a hunger to keep learning
• Hands‐on experience with MDM platforms such as Jamf, Microsoft Intune, or Mosyle
• Prior experience working in or supporting a school or education environment
• Familiarity with managing iOS, macOS, Android, or Chrome OS devices at scale

• A tight‐knit, supportive team that genuinely enjoys working together
• A business that's been doing this well since 1999, stable, growing, and going nowhere
• On‐the‐job training and development, we'll set you up to succeed