Add expected salary to your profile for insightsHealth Information Services DepartmentCasual opportunities availableManagement & Administrative Officers (HS1A), $27.75 per hour excluding salary packagingJunior rates apply to employees aged under 19 years_____________________________________________________________________________________________We’re looking for a motivated and adaptable individual to join our team as a Health Information Services Clerk & Receptionist. This dynamic role involves working across Reception and Health Information Services, with training also provided in Ward Clerking to support the hospital when needed.You’ll be the friendly first point of contact for patients, visitors, and staff, delivering a high standard of customer service in a fast-paced environment. Behind the scenes, you’ll play a key role in maintaining the integrity and confidentiality of patient medical records—handling filing, scanning, data entry, admissions, and information requests. This position requires strong communication skills, attention to detail, and the ability to juggle multiple tasks with professionalism and care.We’re looking for someone who works well both independently and, in a team, shows initiative and takes pride in their work. Flexibility and a commitment to patient-focused service are essential, as is a willingness to learn new systems and support across departments as required.In return, you’ll enjoy a supportive team environment, opportunities for cross-training, and a meaningful role where your organisational skills directly support patient care.Casuals are employed on an ‘as needs’ basis to backfill leave and extra shifts on days, nights and weekends. Casual positions do not include regular hours.Our preferred candidate will have:Customer focused and customer service experienceDemonstrated skills in effective communication, consultation and interpersonal relations.Demonstrated computer skills and experience with software application including Microsoft Office and general knowledge of patient administration systemsDemonstrated ability to prioritize own work and to work with minimal supervisionDemonstrated ability to work under pressure and to meet deadlinesA thorough understanding and respect for confidentiality requirements.Responsible and mature work attitude.A strong team player with demonstrated ability to work as part of a teamComfortable and confident with speaking on overhead pager system throughout the hospital.Adapt to changes within the daily rosterThe following experience/qualifications would be considered advantageous:Previous experience in a similar role, preferably within a health service.Knowledge of privacy legislation and document control.IMPORTANT:Some roles in the healthcare sector are required to be vaccinated annually for Influenza (unless a valid exemption applies). Evidence of vaccination (or exemption) may be required prior to commencement.About our organisationThe West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 45,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.West Gippsland Healthcare Group staff benefits includeFlexible working arrangementsAccess to employee assistance programSalary packagingFree ParkingWorking with usAll appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance and a current Employee Working with Children Check. All employees must hold current entitlement to work within Australia. A six month probationary period applies to all new appointments.Further details and how to applyFurther information is contained in the Position Description. Applications must be submitted via seek.com.au and must include a current CV and a covering letter. Responses to the selection criteria are recommended. Shortlisted applicants will be asked to provide at least 2 professional referees. If you have any further queries, please contactJessica Burr, HIS/Reception Team Leader, 03 5623 0636 (Jessica.Burr@wghg.com.au )Applications close onSunday, 29 June 2025.Please apply at your earliest convenience, shortlisting may commence prior to the closing date._____________________________________________________________________________________________As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Health Information Services Clerk? Which of the following Microsoft Office products are you experienced with? Do you have experience in administration? Do you have customer service experience? Do you have a current Working With Children (WWC) Check? Are you available to work occasional evenings and weekends, and flexible to adapt to changing roles based on roster and departmental needs? Are you comfortable speaking and making announcements over the hospital PA system? Under Government requirements, some roles in Healthcare settings must be seasonally vaccinated for influenza. Are you able to meet this requirement prior to commencement if you were the successful applicant?West Gippsland Healthcare Group provides acute medical and surgical, obstetric, emergency, community and aged care services, primarily in the Shire of Baw Baw, approximately 100 kms east of Melbourne.West Gippsland Healthcare Group comprises a number of sites. They are Baw Baw Health and Community Care Centre, Community Services Centres in Warragul and Trafalgar, Cooinda Lodge Aged Care Residence, Rawson Community Health Centre, Andrews House Aged Care Residence, Warragul Linen Service and West Gippsland Hospital.Source: This is an extract from the company's own website.About UsWest Gippsland Healthcare Group provides acute medical and surgical, obstetric, emergency, community and aged care services, primarily in the Shire of Baw Baw, approximately 100 kms east of Melbourne.West Gippsland Healthcare Group comprises a number of sites. They are Baw Baw Health and Community Care Centre, Community Services Centres in Warragul and Trafalgar, Cooinda Lodge Aged Care Residence, Rawson Community Health Centre, Andrews House Aged Care Residence, Warragul Linen Service and West Gippsland Hospital.Source: This is an extract from the company's own website.Warragul, West Gippsland & Latrobe Valley VIC16d agoWarragul, West Gippsland & Latrobe Valley VIC2d agoResearching careers? Find all the information and tips you need on career advice.
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