Greyhound Australia is the country's only national coach company and has proudly connected Australians for over 110 years. In 2023, we began an exciting new chapter as part of the Entrada Travel Group, expanding our travel and tourism operations across Australia and New Zealand.
What we offer
* Hybrid working conditions
* Free onsite parking
* Monthly BBQs
* Discounts on travel and tourism adventures in Australia and NZ.
About the Role
Greyhound Australia has created a new role to support the efficient and effective rostering and scheduling of our Coach Captains across Australia.
We are seeking an experienced and operationally focused Rostering & Scheduling Supervisor to take ownership of our centralised fortnightly rostering and scheduling function.
Acting as a key conduit between Regional Depots, Operations, People & Culture, and Compliance, this role is critical in ensuring daily service delivery through effective rostering, proactive workforce planning, and strong stakeholder engagement. Your ability to build positive relationships with our Coach Captains and operational leaders will be essential to your success.
This is a hands‐on role focused on managing operational coverage, anticipating staffing gaps, and ensuring Coach Captains are positioned to meet business requirements across the network.
Key Responsibilities
* Own and manage the centralised roster to ensure full operational coverage across the national network
* Work closely with Depot Supervisors to confirm daily and forward staffing requirements
* Identify and resolve coverage gaps in a timely manner to minimise operational disruption
* Ensure all scheduling activities comply with Enterprise Agreements, legislation, fatigue management requirements, and company policies
* Maintain accurate audit trails and rostering records
* Communicate effectively with Coach Captains regarding roster changes and compliance obligations
* Ensure scheduling practices align with NHVR and company compliance requirements
* Maintain and update transport management systems and workforce records
* Coordinate with Depot Supervisors to ensure Coach Captain route training and route surveys are completed in line with operational requirements
* Monitor roster performance and identify opportunities to improve efficiency, reliability, and service delivery
* Maintain clear communication with the Operations Team regarding operational risks, coverage issues, and workforce performance
About You
To be successful in this role, you will demonstrate:
* Previous experience in rostering, scheduling, workforce planning, or transport/logistics operations
* Strong understanding of operational environments with a focus on service delivery outcomes
* The ability to make quick, informed decisions in a fast‐paced operational environment
* Excellent communication and stakeholder management skills
* Proven ability to lead, influence, and support operational teams
* High levels of organisation, attention to detail, and problem‐solving capability
* Strong understanding of fatigue management requirements (AFM knowledge highly regarded)
* Confidence using transport management systems and general computer software
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