OUR PURPOSE IS 'TO PROTECT'
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Administration/Customer Support Officer
Office based role in Singleton with onsite parking available
About the role
In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit. You will have a strong understanding of privacy and confidentiality guidelines to accurately respond to queries related to medicals. You will have excellent customer service skills working with both our customers and clients. You will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries.
Your typical day will include
* Address any incoming emails
* Maintaining accurate information and file management
About you
Your education, experience and skills include:
* HSC or TAFE equivalent
* Cert III in Business Administration (desirable)
* Previous administration experience in a medical practice or scheduling and appointment allocation (desirable)
* Dedicated team player with a focus on customer service excellence
* Competent in the use of Microsoft Office, particularly Word and Excel
* Friendly and professional outlook combined with a strong work ethic
* Discretion and the ability to keep information confidential
* Ability to organise and prioritise workload
* Strong attention to detail and excellent communication skills
* Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference
What we offer
* Friendly and supportive team culture
* Fixed Term, 12-month contract role in our Singleton office
* 7.25-hour days, Monday to Friday
* 5 weeks annual leave
* 18 days personal leave & 3 days family and emergency leave
* Additional company holidays at Easter and Christmas
* Access to onsite gym and onsite parking
* Reward and Recognition program
* Access to retailer discounts via Smart Spending App
About us
Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
Visit us at https://www.coalservices.com.au/
Eligibility and background check
* Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens.
* Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.
* Successful applicants will be required to complete a background check (including criminal history and references) prior to commencement of employment.
* We take our responsibility to protect the industry that we work in very seriously. Our people, customers and community safety and well-being are priorities for us.
Please submit your cover letter and resume by 05 May 2026.
Applications may be shortlisted and progressed prior to the closing date.
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