Role Overview
A Customer Service Advisor at St George assists customers with banking needs. Duties include supporting everyday banking transactions, answering inquiries and offering tailored solutions to meet customer needs. Advisors identify opportunities to introduce customers to additional financial products or services that may benefit them. The role requires excellent communication skills, strong problem‐solving abilities and a passion for delivering exceptional service.
Responsibilities
* Provide accurate and timely assistance for customers' banking transactions.
* Respond to customer inquiries, resolve issues and provide personalized support.
* Propose relevant financial products and services that suit customer needs.
* Maintain high levels of customer satisfaction and uphold St George's standards.
* Engage collaboratively with team members to improve service delivery.
Requirements
* Clear, confident communication with customers and colleagues.
* Strong time‐management and organisational skills.
* Ability to work Monday to Friday.
* Commitment to delivering service that exceeds customer expectations.
* Experience in a customer‐facing or team environment is desirable.
* Willingness to undertake comprehensive banking training.
Benefits
* Special offers on banking products and discounts from top brands, including employee‐only mortgage rates.
* Flexible work arrangements and a variety of leave options.
* Tailored learning and development opportunities to grow a career within the bank.
* Opportunities to give back to the community through volunteering initiatives.
Inclusion & Accessibility
We welcome everyone – no matter age, gender, background, or abilities, including veterans, Indigenous Australians and neurodiverse community. If you need adjustments during the recruitment process, please see our "People with Disability and/or needing Accessibility Requirements" page.
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