Full-time 3‑month temporary contract position available in Launceston
Your new company
Hays is partnering with a leading organisation delivering a major infrastructure transition across Australia. This is a newly created role will support customers through a transition period, ensuring a smooth, compliant, and customer-focused experience. You’ll be responsible for managing customer journeys, coordinating field contractors, maintaining CRM data, and supporting project reporting. This is a hands-on role suited to someone who thrives in fast-paced environments and enjoys working across technical and customer service teams.
Your new role
Reporting to the Project Manager, you will:
* Manage customer transitions from initial contact through to completion, including complex and vulnerable cases.
* Coordinate onboarding and scheduling of trades, resolving field-based issues and ensuring alignment with rollout plans.
* Maintain accurate case data in the CRM system and produce reports and dashboards for internal and external stakeholders.
* Support project documentation, compliance, and town-by-town rollout coordination.
* Liaise with internal teams and external partners to ensure seamless delivery and communication.
What you'll need to succeed
To be successful in this role, you will bring:
* Demonstrated experience in customer-facing case management, ideally within utilities, infrastructure, or government-funded programs.
* Strong communication and interpersonal skills, with the ability to manage sensitive or distressed customer interactions.
* Experience using CRM systems and working in structured project environments.
* A collaborative, adaptable, and detail-oriented approach to work.
What you'll get in return
* Opportunity to contribute to a high-impact project with strong community outcomes.
* Supportive team culture and exposure to cross-functional project delivery
Competitive remuneration and professional development opportunities.
What you need to do now
If this sounds like the right role for you, click ‘Apply Now’. For further details or a confidential discussion on other opportunities, please contact Emily Nuttall at Hays on or email .#