We are currently seeking a Junior–Mid level Business Analyst to support a major State Government program within their Digital Channels team. This role offers excellent exposure across Microsoft Dynamics 365 CRM, the Adelaide Metro website, and digital enhancements.
Key Responsibilities
Stakeholder Engagement
* Act as the primary contact within the Digital Channels team for capturing CRM and digital enhancement requests.
* Provide guidance on Microsoft Dynamics 365 CRM capabilities, digital processes, and improvement opportunities.
* Build strong relationships through regular workshops and engagement sessions to understand user experience and gather feedback.
Requirements Gathering & Analysis
* Conduct workshops and interviews to elicit business requirements.
* Develop clear, detailed business requirements, user stories, and functional specifications.
* Perform process and gap analysis to identify improvement opportunities.
Change Request & Enhancement Management
* Manage end-to-end lifecycle of change requests including logging, documentation, impact assessment, prioritisation, and planning.
* Support User Acceptance Testing (UAT) including planning, execution, stakeholder engagement, and sign-off.
* Support communication, training, and user readiness activities for new features and updates.
CRM Administration & Support
* Administer D365 CRM including user setup, deactivation, licence management, and team assignments.
* Manage BAU CRM support tasks such as defect analysis, prioritisation, and coordination.
* Log and categorise incidents and defects in Jira.
Documentation & Knowledge Management
* Develop and maintain documentation such as functional specs, process maps, release notes, and user guides.
* Maintain Confluence pages and knowledge repositories following updates or releases.
* Provide post-release support to ensure successful adoption of new functionality.
About You
* Junior–mid level BA experience (government experience highly regarded but not essential).
* Strong communication and stakeholder engagement skills.
* Experience with Microsoft Dynamics 365 CRM (highly desirable).
* Familiarity with Jira and Confluence.
* Strong documentation and analysis capabilities.
* Able to work both autonomously and collaboratively within a digital team.
What's on Offer
* 3–6 month government contract
* Hybrid working (3 onsite / 2 WFH after the first month)
* Supportive digital team
* Opportunity to further develop your BA skills within a large state government environment
If this position is of interest, please APPLY NOW!
Any questions please contact Sophie Haines at dfpadeadelaide@dfp.com.au for a confidential discussion.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise viaadjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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