Hotel Operations Manager Job Description
We are seeking a Hotel Operations Manager to oversee the front office, external housekeeping team, guest services, and conference operations.
* Lead the planning, design, and implementation of conference events & rooms-related operational procedures.
* Partner with Talent & Culture and department heads to recruit and onboard rooms division staff.
* Oversee the setup and testing of property management systems (PMS), telephone systems, guest service platforms, and housekeeping management systems.
* Develop departmental SOPs, checklists, and training manuals for all rooms-related operations.
* Collaborate with contractors, designers, and procurement teams to ensure rooms and public areas meet brand standards and operational requirements.
* Conduct mock runs and dry openings to test service standards and identify process improvements.
* Ensure all health & safety, hygiene, and quality control measures are in place pre-opening.
In addition to these responsibilities, the Hotel Operations Manager will direct daily operations of the front office, conference & events, guest services, oversite of the Housekeeping team and related areas, maintaining high standards of guest service in alignment with brand expectations.
The ideal candidate should have previous Front Office management experience, preferably in hotel opening and pre-opening. Experience in coaching and developing a team, recruitment and performance management is also desirable.
Requirements:
* Front Office management experience, preferably in hotel opening and pre-opening.
* Experience in coaching and developing a team, recruitment and performance management.
Benefits:
This role offers a challenging and rewarding career opportunity with opportunities for growth and development.