It may be a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 (Health Employment Directive No. 12/21 and Queensland Health Human Resources Policy B70.
**Your key responsibilities include**:
- Undertake initial analysis of incidents assigned to Production Support and Operations team within Corporate Technology Services and escalate as necessary, those that require further investigation.
- Monitor the resolution of assigned incidents and provide regular communication on the status of the incident within SolMan and to Corporate Technology Services.
- Assist in the development of material to support workflow system changes and/or enhancements that may be required to the Integrated Workforce Management Solution.
- Liaise with the Business Systems Administrator myHR as required, to provide technical support, gather further information to allow appropriate issue resolution and communicate on status of any known issues or incident status.
To be successful you will need the following key competencies including:
- Well-developed interpersonal skills including the ability to liaise, advise and interact with other staff and customers.
- Knowledge of SAP HR and associated systems with the ability to be an escalation point and provide advice.
- Ability to investigate, escalate and/or resolve forms workflow issues ensuring quality and consistency whilst meeting expected timeframes.
- High level of oral and written communication skills including the capacity to summarise complex information and gather detailed information for resolving issues.
**How to apply**:
Please provide the following information to the panel to assess your suitability:
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A one-page covering letter informing the panel of your skills, personal qualities and motivation for applying.
- Please attach relevant qualification and vaccination evidence.This work is licensed under a Creative Commons Attribution 3.0 Australia License.