The Company
Our client is a build to rent business focusing on creating rental communities that balance comfort and convenience, whilst prioritising tenant experiences. As the demand for quality rental housing grows, our client is rapidly expanding their portfolio with a significant number of new developments underway.
The Role
This role is designed to support the business through their growth period by documenting processes and identifying gaps to drive operational improvements.
Reporting into the Head of Operations and Leasing, in this role, your duties will include but are not limited to:
* Document and map business processes to create clear, consistent workflows.
* Identify process gaps and recommend improvements to streamline operations.
* Develop and maintain system-specific documentation and SOPs.
* Collaborate with operations and experts to ensure accurate documentation.
* Support staff training using process documentation.
* Help introduce KPIs to measure process performance (managed by ops).
* Drive process automation and compliance-related system improvements.
* Manage stakeholder relationships to ensure documentation alignment.
* Work independently in a fast-paced, start-up environment.
* Centralise and scale processes to support portfolio growth.
* Use project management skills to deliver documentation on time.
Your Profile
To succeed in this role, you will have:
* Strong experience in process mapping, documentation, and business improvement initiatives.
* Comfortable working independently and taking initiative in a fast-evolving environment.
* Detail-oriented with excellent organisational and project management skills.
* Good stakeholder management and communication skills, able to liaise with diverse teams and experts.
* Background in property or facilities management is a strong advantage.
* Familiarity with compliance and legislative requirements related to system operations is beneficial.
* Proactive problem-solver who can identify inefficiencies and recommend practical solutions.
* Ability to translate complex processes into clear, user-friendly documentation.
Apply Today
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