The Role
As part of our dedicated Collections team, you’ll manage day-to-day activities essential to effective debt collection and credit management. You’ll engage with customers to ensure timely payments, while providing empathetic support and tailored advice to those experiencing financial hardship, helping customers navigate challenges, meet their obligations to TasWater, and maintain access to essential services.
What you’ll do
- Make high volume, early intervention outbound collection calls and respond to inbound calls and email enquiries.
- Negotiate fair, sustainable payment plans within established payment plan guidelines
- Identify customers experiencing financial hardship and refer these to our Customer Support Team
- Recommend next best actions where appropriate (e.g., skip tracing, field calls, restrictions or legal referral).
- Take end-to-end ownership of assigned tasks and contribute to a best practice team culture.
- Ensure strict compliance with privacy obligations, regulatory requirements and quality standards.
- Maintain accurate records with strong attention to detail and integrity.
- Provide front desk coverage as scheduled.
For a full copy of the position description, please click HERE
What we're looking for
We’re seeking a compassionate, detail oriented professional with a passion for helping customers succeed.
You’ll bring:
- Strong interpersonal skills and confidence navigating sensitive financial conversations.
- Experience supporting at risk or vulnerable customers with empathy and respect.
- Proven background or understanding in debt collection, credit management or customer support (utilities/financial services ideal).
- A solutions focused mindset with sound judgement to resolve customer situations.
- Ability to thrive in a fast paced environment, manage competing priorities and meet expectations.
- A commitment to ethical collection practices, privacy, and maintaining customer dignity.
Why TasWater
Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts. We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do. We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our perks and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We’re continuing to work on future benefits through a dedicated Employee Experience team.
The Details
This role can be based in either Launceston or Devonport and attracts a salary of $72,889 - $76,939 (inclusive of superannuation), negotiable dependent on experience.
Please note this role is part time 33.5 hours per week over 5 days.
Ready to apply? Simply include a CV/resume and a 1-2 page cover letter telling us how your experience matches "What we are looking for" and how you connect to our TasWater values and vision.
If you want to learn more about this role or need assistance in applying, please contact Amber Smith - Customer Collections Team Leader at
Our applications will be closing on Tuesday 30th September at 10:00 AM
#J-18808-Ljbffr
📌 Customer Collections Officer
🏢 TasWater
📍 City of Devonport