Operations Management Role Overview:
* Oversee day-to-day operations to deliver exceptional customer service and drive operational excellence.
* Lead a dedicated team to foster a positive work culture and empower them to work efficiently within policy guidelines.
* Collaborate with key stakeholders to build strong long-term relationships and drive customer satisfaction.
Key Responsibilities Include:
Scheduling and Dispatch Strategies
* Develop and implement scheduling and dispatch strategies to meet customer requirements while adhering to Fatigue Management guidelines.
Leadership Development and Guidance
* Provide leadership development and guidance to a diverse range of operational areas to direct and build the team for success.
* Conduct regular customer review meetings to present performance metrics and improvement plans, driving transparency and collaboration.
Operational Performance Management
* Manage operational performance to achieve financial targets and identify opportunities for growth.
* Ensure a safe working environment by reporting any safety incidents or concerns to management.