Get the balance right - flexible working options available
Ongoing career development opportunities
Support the sustainable delivery of an essential service to the Lower Hunter community
We are seeking a temporary Customer Service Officer to join our Customer Services division. This fixed term opportunity will be for a period of up to 12 months.
Our Company
At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.
We fundamentally believe in and commit to diversity and inclusion. We value an individual's unique capabilities, backgrounds, experiences and characteristics. We rely on these diverse perspectives to drive innovation and collaboration, to deliver the best outcome for our customers and communities.
It is this diversity of perspectives that will enable Hunter Water to meet the challenges of the future. We strive to create an inclusive environment where there is genuine equality of opportunity regardless of people's gender, age, cultural background, religion, sexual orientation, gender identity, disability and/or family status. We encourage you to apply and welcome all applications.
We have embarked on a new strategic direction to build a more innovative, collaborative and resilient organisation that is a thought leader in developing a sustainable water and wastewater future.
Excellent Flexible Working And Additional Leave Benefits Including
At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:
Additional Public Holidays, RDOs
5 days additional paid Carers Leave per annum
Paid Community Service Leave
14 weeks paid Parental Leave for both parents
Access to hybrid work and other flexible options
Health & Wellbeing Benefits Including
Fitness passport
Access to discounted health fund and health services
Access to the Employee Assistance program
Remuneration & Hours
35 working week
Reward and Recognition Program
EA salary band 2 plus Superannuation (offer made will be based on experience)
The Opportunity
As the Customer Service Officer you will support customers aligned to the business Customer Strategy. You will be responsible for receiving and processing development and supporting applications.
What You'll Do
Provide technical and development related support to customers for the submission of development and plumbing related activities.
Processing of customer applications for the purpose of development and plumbing related activities.
Assess and determine basic development requirements to facilitate plan stamping activities and application processing.
Support reception and customer service duties face to face in our Honeysuckle Customer Service Centre.
Respond to customer matters regarding a variety of development and minor technical enquiries that are related to Hunter Water's operations in line with Hunter Water's Customer Service Standards, Policies and
Procedures.
Provide customer support and issue resolution.
Record and maintain relevant information on corporate information systems.
Undertake daily administrative work to support customer activity.
Be proactive as a customer centric operator and identify areas for process improvements for both internal and external stakeholders.
Develop and maintain effective and positive relationships with internal stakeholders.
Essential Criteria
What you'll need to be successful:
Certificate III or above in a relevant qualification and/or previous customer service experience
Be passionate about customer service and experience
Demonstrated strong communication skills (both verbal and written) which can be delivered effectively and professionally with a diverse customer base
Ability to work in a high volume, high pressure environment Ability to work cohesively within a team environment and also autonomously
Sound effective time management skills
Refined attention to detail with a solution focused approach
Desirable Criteria
Ability to interpret building and construction plans.
Experience in identifying and recommending continuous improvement opportunities.
Navigating new technology and systems.
Application Steps
To be considered for this position applicants must submit a cover letter addressing the Selection Criteria above and provide a current resume.
Application closing date: 25th February 2026
Contact: Harry Sansbury Phone:
We are proud to be an Inclusive Employer committed to Inclusion, Diversity & Equity. People with disability, women and Aboriginal and Torres Strait Islander candidates are encouraged to apply. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in contact with the recruiter.
Employment with Hunter Water Corporation may be subject to pre-employment checks including but not limited to criminal background checks, functional assessment, drug and alcohol testing and psychometric assessment for preferred external applicants.