Amep see customer service officer (gosford)

TAFE NSW Life‐Changing Careers

AMEP SEE Customer Service Officer – Talent Pool Recruitment, Statewide (across TAFE NSW AMEP CSO locations).

Base Salary

$74,912 – $82,688 per annum, plus employer contributions to superannuation and annual leave loading.

About the role

As an AMEP/SEE Customer Service Officer you will play a pivotal role in supporting program operations and enhancing team success. The Adult Migrant English Program (AMEP) provides formal language tuition in face‐to‐face, virtual classrooms or distance learning for newly arrived migrants and refugees. The Skills for Education and Employment (SEE) Program delivers high‐quality training in language, literacy, numeracy and digital skills to help participants secure sustainable employment or continue their education.

Opportunities available for immediate offer

• 1x Temporary Full‐Time position – Albury Campus
• 1x Temporary Full‐Time position – Meadowbank Campus
• 1x Temporary Part‐Time (17.5 hours per week) position – Armidale Campus

In addition to the above vacancies, we are building a talent pool for AMEP SEE Customer Service Officers across all statewide TAFE NSW AMEP CSO locations.

About You

• Experienced in customer‐focused roles, flexible and proactive.
• Excellent at prioritising tasks, meeting deadlines and maintaining high accuracy.
• Strong data entry and computing skills with experience in corporate systems.
• Ability to liaise with clients of varying English proficiency.
• Bilingual skills are highly regarded.

Our Commitment to Diversity, Equality and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued.

Required Qualifications

• Australian Citizen, Permanent Resident of Australia, or New Zealand citizen with a current New Zealand passport.
• Working with Children Check for child‐related positions.

Application Information

Applications close at 11.55pm AEDT on Monday, 24th March 2025.

Submit your current resume (PDF) and answer the following targeted question:

• Briefly outline your experience in customer service. What do you consider your greatest strengths in providing administrative and customer support?

Notes on the Recruitment Process

To request an adjustment in the recruitment process, please contact the Talent Acquisition Advisor listed below.