Job Description - Bar Supervisor - Zeta Bar (HOT0BJGD)
Job Number:
HOT0BJGD
Work Location
Hilton Sydney, 488 George Street, Sydney 2000
A Bar Supervisor oversees the bar service to ensure high-quality, efficient beverage service that enhances the Guest experience and complies with licensing regulations related to alcoholic beverages. Zeta Bar offers experiential cocktails, sunset hour, vinyl and martini nights, and private events, with stunning views of the city skyline and the Queen Victoria Building from the rooftop terrace.
What will I be doing?
As a Bar Supervisor, you will supervise the bar service to deliver a high standard of beverage service, ensuring guest satisfaction and regulatory compliance. Your responsibilities include:
* Maintaining effective bar service emphasizing quality and efficiency
* Setting, implementing, and monitoring guest service standards
* Preparing the outlet according to operational standards
* Ensuring compliance with licensing laws and hotel procedures, including staff training
* Possessing comprehensive knowledge of all beverages, their preparation, presentation, and training staff accordingly
* Training team members on health, safety, fire regulations, and procedures
* Ensuring team members are well-presented and adhere to uniform standards
* Managing staff shortages and reporting absences as per procedures
* Handling administrative tasks related to staff management
* Maximizing revenue through upselling, excellent service, and motivational techniques
What are we looking for?
Successful candidates will demonstrate:
* A warm, attentive personality and professional appearance
* Strong listening and responsiveness to guest needs
* Excellent leadership, communication, and interpersonal skills
* Accountability and resilience
* High commitment to customer service
* Ability to work under pressure and adapt to different situations
Preferred qualifications include:
* Experience in customer service in a supervisory role
* Passion for exceptional guest service
* Basic IT skills
What will it be like to work for Hilton?
Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. With over a century of service, Hilton is committed to delivering exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are central to this mission.
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