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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
As a Pre-Sales Engineer - Commercial Technical Advocate, you will play a critical role in supporting the local sales teams by addressing technical product inquiries and coordinating communications between end customers and Level 2 support. This position involves both pre-sales and post-sales activities, ensuring a seamless customer experience. You will collaborate closely with sales teams across all business units in ANZ; GTAP/AP stakeholders, and directly engage with customers to understand and address their needs.
This role focuses on supporting customers in Southern Australia and participating in weekly planning calls and collaborative meetings to align objectives.
This role offers a unique opportunity to blend technical expertise with customer engagement, contributing to Lenovo ANZ's mission to deliver exceptional products and services to its customers.
Role & Responsibility
- Act as the primary point of contact for technical hardware-related inquiries from sales teams, providing timely and accurate responses.
- Facilitate communication and coordination between customers, internal teams, and L2 support to address escalations and technical challenges.
- Manage and resolve open escalations by maintaining regular reporting for management and providing customers with timely updates.
- Coordinate product evaluations, including arranging pick-ups and deliveries of evaluation units to and from customers and L2.
- Prepare and upload reports for the L2 team, ensuring accuracy and completeness.
Experience & Qualification
- At least 8 years proven experience in Pre-sales.
- Strong technical knowledge of laptops, desktops, tablets, accessories, and general IT solutions.
- Demonstrated problem-solving and analytical skills, with a commitment to delivering actionable solutions.
- Excellent communication and presentation skills, with the ability to effectively engage diverse audiences.
- A proactive, action-oriented approach to addressing challenges and ensuring customer satisfaction.
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