About the Prospect
Are you passionate about providing excellent customer service and supporting your local community?
Our Customer Service team is currently seeking an enthusiastic and customer focused individual to join our team on a part time basis. In this role you will be the first point of contact – providing helpful information, answering enquiries and guiding people through Council services. This role will provide support across both they Heywood and Portland offices, as required.
If you have a demonstrated positive attitude, a willingness to learn and the ability to thrive in a collaborative team environment, then this is the perfect role for you!
What you need to Succeed
To be successful in this role, you will need:
- Demonstrated experience in delivering high quality customer service.
- Ability to work harmoniously within a team environment.
- Strong time management skills.
- Ability to problem solve, analyse issues and find solutions to basic problems.
- Experience in Microsoft TEAMS, Outlook and SharePoint (preferred)
To apply for this position please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.
>About the Opportunity
Are you passionate about providing excellent customer service and supporting your local community?
Our Customer Service team is currently seeking an enthusiastic and customer focused individual to join our team on a part time basis. In this role you will be the first point of contact – providing helpful information, answering enquiries and guiding people through Council services. This role will provide support across both they Heywood and Portland offices, as required.
If you have a demonstrated positive attitude, a willingness to learn and the ability to thrive in a collaborative team environment, then this is the perfect role for you!
What you need to Succeed
To be successful in this role, you will need:
- Demonstrated experience in delivering high quality customer service.
- Ability to work harmoniously within a team environment.
- Strong time management skills.
- Ability to problem solve, analyse issues and find solutions to basic problems.
- Experience in Microsoft TEAMS, Outlook and SharePoint (preferred)
To apply for this position please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.
>About the Opportunity
Are you passionate about providing excellent customer service and supporting your local community?
Our Customer Service team is currently seeking an enthusiastic and customer focused individual to join our team on a part time basis. In this role you will be the first point of contact – providing helpful information, answering enquiries and guiding people through Council services. This role will provide support across both they Heywood and Portland offices, as required.
If you have a demonstrated positive attitude, a willingness to learn and the ability to thrive in a collaborative team environment, then this is the perfect role for you!
What you need to Succeed
To be successful in this role, you will need:
- Demonstrated experience in delivering high quality customer service.
- Ability to work harmoniously within a team environment.
- Strong time management skills.
- Ability to problem solve, analyse issues and find solutions to basic problems.
- Experience in Microsoft TEAMS, Outlook and SharePoint (preferred)
To apply for this position please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.
>
Customer Service OfficerReq #207Heywood VIC 3304, AustraliaApplyShareJob description
Posted Monday 29 September 2025 at 2:00 pm | Expires Tuesday 14 October 2025 at 12:59 pm
Part Time $36.79 Gross per hour + Superannuation Our Values| Respect | Integrity | Teamwork | Service Excellence |InnovationAbout the Chance
Are you passionate about providing excellent customer service and supporting your local community? Our Customer Service team is currently seeking an enthusiastic and customer focused individual to join our team on a part time basis. In this role you will be the first point of contact – providing helpful information, answering enquiries and guiding people through Council services.
This role will provide support across both they Heywood and Portland offices, as required. If you have a demonstrated positive attitude, a willingness to learn and the ability to thrive in a collaborative team environment, then this is the perfect role for you! What you need to Succeed
To be successful in this role, you will need: Demonstrated experience in delivering high quality customer service. Ability to work harmoniously within a team environment.
Strong time management skills. Ability to problem solve, analyse issues and find solutions to basic problems. Experience in Microsoft TEAMS, Outlook and SharePoint (preferred)
To apply for this position please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role. Why work for us? A career with Glenelg Shire Council starts with a desire to go further.
Here you will care about empowering our community and see the impact of the work you do. We have a values-based culture and offer a range of training and personal development opportunities, along with a wide range of benefits for staff including salary packaging options, active social club, 24/7 Employee Assistance Program support, well-being initiatives and salary sacrifice options available for gym memberships. Glenelg Shire Council is an equal opportunity employer and values workforce diversity and inclusion.
We are committed to providing a safe working environment which embraces the diverse backgrounds and experiences of all people while providing positive employment opportunities. We take pride in being a child safe organisation and are committed to the wellbeing of children and young people, as well as our employees. This commitment is reflected in our recruitment processes.
Our Shire is renowned for its landscapes which include the Budj Bim, National Heritage Landscape, expansive beaches, scenic and rugged coast and national parks. We respectfully acknowledge the traditional lands and waters of the Gunditjmara people, Boandik people, Jardwadjali people and their respective cultural heritages. Council embraces diversity and is committed to fostering an inclusive community.
Pre-employment Requirements: All positions with Council are subject to a satisfactory ongoing National Police Check, valid Working with Children Check (Employee), medical assessment and Alcohol and
Other Drug Screening. How to Apply: To apply for this position please click on the Apply
Now button at the bottom of this page. You will be guided to complete our online application form. When submitting your application, please ensure you upload the following supporting documents:
A brief cover letter demonstrating your suitability for the role, including addressing the Key Selection Criteria detailed in the Position Description. Resume. Copies of relevant qualifications (if applicable).
Applications Close: Tuesday 14 October 2025 at 11:59pm Looking for further information please contact: Name: Nerida Jacobs Position: Senior Customer Service Officer Contact Phone: 03 5522 2***Privacy Statement: Click to view Council’s Privacy Statement. Job details
Pay type
Hourly
Cookie preferences
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.
Dayforce respects your right to privacy, so you can choose not to allow some types of cookies by clicking on “Manage preferences” below. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage preferences
Reject
Accept
📌 Customer Service Officer
🏢 Nameless
📍 Portland