Job Title
We are seeking a highly skilled Technical Support Specialist to join our team.
* Provide exceptional customer service via phone and face-to-face support.
* Respond to enquiries regarding software and hardware.
* Problem solve and troubleshoot complex IT issues.
* Support the installation and repair of computer hardware on a rotational roster.
Key Responsibilities
* Deliver top-notch technical assistance to clients.
* Provide expert guidance on software and hardware usage.
* Resolve intricate technical problems in a timely manner.
* Contribute to the maintenance of a high-performing IT environment.
Requirements
* Prior experience working in a technical support role.
* Strong understanding of Active Directory, Microsoft Exchange, Video Conferencing, Remote Access, and Microsoft Office Suite.
What We Offer
* A dynamic work environment that fosters growth and development.
* Ongoing training and mentoring opportunities.