Customer Experience Specialist
Job Summary:
We are seeking a skilled professional to join our team in Newcastle West as a Customer Experience Specialist. This role involves providing top-notch support to our diverse range of customers, ensuring their experiences with us are truly exceptional.
This is an exciting opportunity for the right candidate who is passionate about delivering gold-class customer service and is committed to making a positive impact on our customers' lives.
* Be the primary point of contact for customers, providing expert advice and guidance on our products and services.
* Identify suitable solutions for customers and promote our digital banking options to enhance their experience.
As a valued member of our team, you will have access to comprehensive training and development programs, enabling you to upskill and advance your career. You will also enjoy a range of benefits, including leave entitlements and employee discounts.
NAB is committed to creating an inclusive work environment that values diversity and promotes equality. We welcome applications from talented individuals who share our vision and values.
Requirements:
Key Skills and Qualifications:
Key Skills:
* Excellent communication and interpersonal skills.
* Able to build strong relationships with customers and colleagues.
* Proven ability to work in a fast-paced environment and adapt to changing priorities.
* Strong problem-solving skills and attention to detail.
Desirable Skills:
Desirable Skills:
* Experience working in a customer-facing role.
* Knowledge of digital banking platforms and services.
* Familiarity with sales and service principles.
Benefits:
Employee Benefits:
* Comprehensive leave entitlements.
* Access to employee discounts and benefits.
* Opportunities for career growth and professional development.
What We Offer:
NAB's Commitment to Diversity and Inclusion:
NAB is an equal opportunities employer and welcomes applications from talented individuals who share our commitment to diversity and inclusion.