Job Title
Customer Service Design Specialist
Job Summary
This is a pivotal role where you'll bring human-centred design expertise to shape service models that are seamless, scalable, and student-first.
Key Responsibilities:
* Lead the design of customer and student service journeys across key university touchpoints
* Facilitate co-design workshops with faculties, students, and central teams
* Develop personas, journey maps, service blueprints, and design recommendations
* Collaborate with business analysts, change leads, and product teams to embed service improvements
* Support continuous improvement by tracking the impact of implemented service design solutions
Required Skills and Qualifications
* Deep experience in service design, customer experience, or human-centred design
* Expertise in journey mapping, service blueprints, and stakeholder engagement
* Strong facilitation and storytelling skills
* Higher education or complex service environment experience highly regarded
Benefits
* Flexible, hybrid work environment
* Be part of a university-led transformation that's shaping future student experiences
Others
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