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Customer service specialist

Sydney
Schaeffler
Customer Services agent
Posted: 30 July
Offer description

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Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities

* Handle incoming phone calls and email sales inquiries in a timely manner
* Support inquiries from external sales personnel
* Generate customer quotations to support Pricing Manager
* Provide professional. accurate and complete commercial and technical information
* Liaise with logistics for product ordering on overseas plants and third party warehouse operations
* Communicate directly with overseas production plants regarding product availablity, pricing and technical information
* Maintain customer and distributor planning order scheduled
* Management of Schaeffler eCommerce inquiries
* Cross-function training / support in Logistics
* Improve sales support through continuous improvement initiatives, suggestions and ideas.
Your Qualifications
* Minimum two years technical sales or customer service experience, ideally including experience with engineering based products
* High level of computer literacy including MS Office and ideally SAP
* Technical aptitude (to understand product and render advice)
* Ability to work with cross-functional teams
* Ability to provide a high level of professional customer service, covering commercial and technical information
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Contact
Schaeffler Australia Pty. Ltd.
Victoria Huckson
For technical questions, please contact this email address:
Keywords: Experienced; Professional; Full-Time; Unlimited; Sales Management;


Seniority level

* Seniority level

Associate


Employment type

* Employment type

Full-time


Job function

* Job function

Other
* Industries

Manufacturing

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